We were connected to Team Crescenzo through our realtor, Tonique Grant because another lender didn't approve us. When I tell you from the very first moment meeting Phil and Theresia, we knew we were in GREAT hands. Phil took his time and listened to our concerns. He provided so much knowledge regarding our situation and reassured us that he would see us through this process regardless of how long it took. Theresia was so sweet! Working with her directly when we needed to send in documents was seamless, and she thoroughly explained if we needed help understanding something. Even when I was frustrated about the process and wanted to give up, they continued to cheer us on and provided those fantastic words of wisdom. We were able to work with Amber, also. She rearranged her schedule to ensure we had everything in place for the processor and provided updates. Team Crescenzo is the true meaning of exceptional customer service with a twist of Southern hospitality. If you can work with this team, please trust them and the process! You won't be disappointed at all!